Privacy Policy

This Privacy Policy ("Policy") is issued by ecc996 ("ecc996", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at ecc996.cam ("Platform"). This Policy describes how we collect, process, store, disclose, and protect personal data relating to individuals who visit or register an account on the ecc996 Platform ("you", "Player", "User").

ecc996 is committed to handling personal data responsibly and in accordance with applicable data protection laws and the requirements of our international gaming licence. We act as the data controller in respect of all personal data processed under this Policy.

By accessing the Platform, creating an account, or submitting personal information to ecc996 in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, and destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, ecc996.
• "Data Processor" means a third party that processes Personal Data on behalf of ecc996 under a written data processing agreement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data.
• "KYC" means Know Your Customer — the identity and age verification process conducted by ecc996 in compliance with anti-money laundering (AML) and gaming licence requirements.
• "Cookies" means small text files placed on your device by the Platform to enable functionality, analytics, and personalisation.
• "Account" means your registered user profile on the ecc996 Platform.

ecc996 collects personal data in several categories depending on the nature of your interaction with the Platform. The table below summarises the primary categories of data we collect and examples of each:

ecc996 does not collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless strictly required for responsible gambling compliance purposes and with your explicit consent.

ecc996 collects personal data through the following primary channels:

• Direct submission at account registration: When you create an ecc996 account, you provide identity, contact, and preference data directly through our registration interface.
• KYC document uploads: Identity documents such as your Malaysian MyKad, passport, or driving licence are submitted directly to our compliance team during the verification process.
• Payment transactions: When you make a deposit or withdrawal using Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or bank transfer (Maybank, CIMB, Public Bank, Hong Leong), transactional data is shared between ecc996 and your chosen payment provider.
• Platform usage: Technical data is collected automatically as you browse and interact with the ecc996 Platform via cookies, server logs, and analytics tools.
• Customer support interactions: Data contained in live chat sessions, email enquiries, and support tickets is recorded and retained.
• Third-party providers: We may receive data from identity verification service providers, fraud prevention agencies, and payment processors in the course of operating the Platform.

ecc996 processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely on include the following:

• Performance of a contract: We process your identity, contact, financial, and gaming activity data because it is necessary to provide the services you have contracted with us for — including account management, payment processing, and the delivery of betting and casino services.
• Compliance with legal obligations: We are required under our gaming licence conditions and applicable AML/CTF regulations to collect, verify, and retain certain personal data, including KYC documents and transaction records. This processing is mandatory and cannot be opted out of.
• Legitimate interests: We process technical and usage data for fraud detection, security monitoring, platform optimisation, and responsible gambling analysis, where these interests do not override your fundamental privacy rights.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time by contacting our support team or adjusting your account preferences.

ecc996 uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity and age (21+ requirement), and manage your ongoing account relationship with ecc996.
• Service delivery: To process deposits and withdrawals in MYR, credit bonuses, settle bets, and provide access to casino games and sportsbook markets.
• Regulatory compliance: To fulfil KYC, AML, and CTF obligations under our gaming licence, including the monitoring of transactions for suspicious activity and the reporting of required information to relevant authorities.
• Responsible gambling: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and provide intervention where patterns of potentially problematic gambling are detected.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and abuse of promotional offers.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes efficiently.
• Platform improvement: To analyse usage patterns and improve the performance, design, and content of the ecc996 Platform.
• Marketing communications: Where you have opted in, to send you information about promotions, new games, and platform updates relevant to Malaysian players. You may opt out at any time.

ecc996 shares personal data with carefully selected third parties only where necessary and under appropriate data protection safeguards. Categories of recipients include:

• Payment service providers: Your name, account identifiers, and transactional data are shared with your chosen payment provider (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong) to facilitate deposits and withdrawals. Each provider operates under its own privacy policy and applicable Malaysian financial regulations.
• Identity verification providers: ecc996 may engage third-party KYC and AML screening services to assist with the verification of identity documents and the screening of players against sanctions lists and politically exposed persons (PEP) databases.
• Game and platform providers: Game studios and live casino platform providers may receive limited technical and account data necessary to deliver their services within the ecc996 Platform.
• Regulatory and law enforcement authorities: ecc996 may be required to disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where required by law or valid legal process.
• IT and infrastructure providers: Hosting, cloud storage, cybersecurity, and analytics service providers may process limited technical data in the course of providing infrastructure services to ecc996.

All third-party data processors engaged by ecc996 are bound by contractual data processing agreements that require them to handle your personal data securely, in accordance with this Policy, and only for the purposes for which it was shared.

ecc996 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention principles apply:

• Active accounts: Personal data is retained throughout the period your Account remains active on the ecc996 Platform.
• Closed accounts: Following account closure, ecc996 retains identity, financial, and transaction records for a minimum of five (5) years from the date of closure, in compliance with AML and gaming licence record-keeping requirements.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Communications records: Live chat transcripts and email correspondence are retained for a period of two (2) years for dispute resolution and quality assurance purposes.
• Marketing data: Where you have consented to marketing communications, your preference data is retained until you withdraw consent or request deletion.

After the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised aggregate data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

The ecc996 Platform uses cookies and similar tracking technologies to deliver, maintain, and improve our services. Cookies are small data files stored on your device when you access the Platform.

The following categories of cookies are used on the ecc996 Platform:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing core Platform functionality.
• Performance & Analytics Cookies: Collect anonymised data about how Players interact with the Platform, including pages visited, time spent, and error messages encountered. This data is used to improve Platform performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, preferred payment methods, and responsible gambling tool configurations to provide a more personalised experience.
• Marketing Cookies: Used where you have consented to receive personalised promotional content. These cookies track your activity to help us deliver relevant offers and communications.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may limit the functionality available to you on the Platform. Strictly necessary cookies cannot be disabled.

ecc996 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption across all data transmissions between your device and the ecc996 Platform;
• Encrypted storage of sensitive personal data, including identity documents and payment information, at rest;
• Two-factor authentication (2FA) available for all Player accounts as an additional access control layer;
• Access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Intrusion detection and login anomaly monitoring to identify and respond to suspicious account activity;
• Regular security audits conducted by independent third-party cybersecurity professionals.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ecc996 will notify affected Players and relevant regulatory authorities in accordance with our incident response procedures and applicable legal obligations.

Subject to applicable data protection law and certain exceptions (including where processing is required for legal compliance or the exercise of legal claims), you have the following rights in respect of your personal data held by ecc996:

• Right of Access: You have the right to request confirmation of whether ecc996 processes your personal data and, if so, to obtain a copy of that data and information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account information directly through your Account settings.
• Right to Erasure: In certain circumstances, you have the right to request that ecc996 delete your personal data. This right is subject to overriding legal obligations (e.g., AML record-keeping requirements) that may require us to retain certain data even after account closure.
• Right to Restriction of Processing: You may request that ecc996 restrict the processing of your personal data in certain defined circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
• Right to Data Portability: Where processing is based on consent or contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where such processing is based on legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat or at [email protected]. We will respond to all valid data rights requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

The ecc996 Platform is strictly intended for individuals aged 21 years and older. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.

ecc996 enforces its minimum age policy through mandatory KYC verification, which requires all Players to submit valid government-issued photo identification confirming their date of birth before any withdrawal may be processed. Accounts where age verification reveals the Player to be under 21 will be suspended immediately and any deposited funds returned.

Parents and guardians who believe a minor may have accessed or registered on the ecc996 Platform are encouraged to contact our support team immediately via live chat or at [email protected]. We will investigate and act promptly on all such reports. We also recommend the use of parental control software on any device that minors have access to.

The ecc996 Platform may contain references to third-party payment providers (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and DuitNow) and game software providers. Each of these third-party services operates under its own privacy policy, which governs their collection and use of your data in connection with their services.

ecc996 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any payment provider or game studio whose services you interact with through the ecc996 Platform. Our inclusion of such providers on the Platform does not constitute an endorsement of their data practices.

ecc996 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, regulatory requirements, or gaming licence obligations. Material changes will be communicated to registered Players via email or via a prominent notice on the Platform prior to the changes taking effect.

The "Effective Date" displayed at the top of this page and in the page hero indicates the date from which the current version of this Policy applies. We recommend that all Players review this Policy at least once per quarter to remain informed of how their personal data is being handled.

Continued use of the ecc996 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you object to any changes, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which ecc996 processes your personal data, please contact our Data Privacy team through the following channels:

• Live Chat: Available 24/7 directly on the ecc996 Platform — the fastest route for urgent privacy requests.
• Email: [email protected] — please include "Privacy Request" in the subject line for faster routing to our data privacy team.
• Response Time: We aim to acknowledge all privacy enquiries within 24 hours and to resolve them fully within 30 calendar days.

For responsible gambling-related privacy matters, including requests to process a self-exclusion or to restrict data used for marketing purposes, please contact our support team directly via live chat.